Pulse D2D
Privacy Policy — Pulse D2D App
Sharif Technologies, Inc. ("Sharif Technologies," "we," "our," or "us") provides Pulse D2D, a business software platform used by solar sales organizations and their authorized personnel ("users") to manage field sales operations. This Privacy Policy explains what information the Pulse D2D applications collect, how it is used, and the choices available to you. It complies with applicable U.S. federal and state law, Canadian PIPEDA, and the EU General Data Protection Regulation (GDPR) where applicable. For our general corporate privacy policy covering consumer solar services, see shariftech.com/privacy.
1. Information We Collect
Account information
- Name, work email address, and profile photo from your Google or Microsoft account when you sign in (Google Sign-In and Microsoft Sign-In are the app's authentication methods; which are available depends on your organization)
- Role, team, and organization membership assigned by your organization's administrator
Location information
Background location (optional): Pulse D2D includes an optional team-location feature that, when enabled by you, collects precise location in the background — including when the app is closed or not in use — to share your location with your organization's managers during field work. This feature is off by default, activates only after an explicit in-app disclosure and your consent, and can be turned off at any time in the app's settings. Location history collected by this feature is visible only to authorized managers within your organization.
Connected calendars (optional)
What we write: if you select a calendar to receive your appointments, Pulse D2D creates, updates, and cancels only the appointment events it created, on the calendar you chose. Homeowners and prospective customers are never added as attendees on your calendar; any confirmations they receive come directly from Pulse D2D.
Your control: connecting a calendar is optional and off by default. Calendar access credentials are encrypted at rest and are never shared or sold. You can disconnect a calendar at any time in Settings, which deletes the stored credential; you may also revoke Pulse D2D's access from your Google or Microsoft account settings.
Pulse D2D's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Content you and your organization create
- Sales records: leads, appointments, deals, notes, and dispositions, which may include names and contact details of prospective customers entered by users
- Photos you choose to capture or upload (for example, property or document photos). Camera access is optional and used only when you take a photo.
- Messages sent through the app's internal team chat
Automatically collected information
- Device type, operating system version, and app version
- Push notification tokens (to deliver appointment reminders and lead alerts)
- Diagnostic data such as crash logs and performance metrics
- Security and audit logs of actions taken in the app (required for our customers' compliance obligations)
Face ID / biometric unlock is processed entirely on your device by the operating system; biometric data never leaves your device and is never accessible to us.
2. How We Use Information
- Provide, operate, and maintain the Pulse D2D service
- Display maps, territories, and nearby properties, and route leads and appointments
- Enable the optional manager-visible team-location feature described above
- Deliver push notifications you have enabled
- Calculate commissions and produce reporting for your organization
- Maintain security, prevent unauthorized access, and keep audit records
- Diagnose crashes and improve performance and reliability
- Comply with legal and regulatory requirements
We do not sell personal information, and we do not use data collected through the app for advertising.
3. How We Share Information
- Your organization: Pulse D2D is a workplace tool. Data you create in the app — including your name, activity, and (if you enable it) your field location — is visible to authorized members of your organization according to role-based permissions set by its administrators.
- Service providers: we use Google Firebase (Google LLC) for authentication, data storage, and push notification infrastructure, and Google Maps for mapping. These providers process data on our behalf under their own security and privacy commitments and may not use it for their own purposes.
- Calendar providers you connect: if you connect Google Calendar, Microsoft 365, or another calendar, that provider receives only the appointment events you ask Pulse D2D to add to your calendar. We read only free/busy times from it, as described above.
- Legal requirements: we may disclose information when required by law or to protect our rights, users, or the public.
We do not share personal information with third parties for their own marketing or advertising. Mobile information and SMS opt-in consent are never sold or shared with third parties for their own marketing. We run two separate text programs with separate opt-ins — customer care messages, which you join on our Contact Customer Care form, and marketing messages, which you join on our Book a Demo form; consent to one is not consent to the other, and consent is never a condition of purchase. See our SMS Terms.
4. Data Security
All data is encrypted in transit using HTTPS/TLS and encrypted at rest by our cloud infrastructure. Access is restricted by role-based permissions, organization-level data isolation, and authenticated sessions. We maintain audit trails of data access and changes. See our Data Protection notice for more detail.
5. Data Retention and Deletion
We retain data for as long as your organization maintains an active account with us, and as needed to comply with legal obligations. When you leave an organization, your account is deactivated by its administrator. You may request deletion of your personal information by contacting us at the address below or by asking your organization's administrator; we will honor verified requests within the timeframes required by applicable law, except where retention is legally required (for example, audit records).
6. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, and to withdraw consent for optional features (such as background location and connected calendars, which you can disable in the app at any time). United States residents: we honor applicable state privacy rights, including the CCPA/CPRA. Canadian residents: we comply with PIPEDA. EU/EEA residents: we process personal data under the GDPR, and you may lodge a complaint with your supervisory authority. To exercise any right, contact us using the information below.
7. Children's Privacy
Pulse D2D is a business tool for working professionals. It is not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date above reflects the latest revision, and material changes will be posted on this page.
9. Contact Us
Sharif Technologies, Inc.
Email: support@shariftech.com
Phone: +1 (866) 742-7438
Mailing Address: 1606 Headway Circle STE 9298, Austin, TX 78754